Delivery and Returns
DELIVERY PRICES
Orders to United Kingdom
Last Christmas postage dates
All orders placed after the 23rd December will be sent from the 2nd January 2025.
- Click & Collect - Free from our South Molton store.
- £3.99 for Tracked 48
- £4.99 for Tracked 24
- Free for UK orders £45 and above an are sent Tracked 48
- Express 1-2 days - £7.99 for *Express delivery service as long as it’s ordered before our courier comes to collect, if after this time it will go the following day. Please allow 2 days for delivery but we will endeavour to get it to you the next day. In adverse weather conditions and December this can take longer. This does not include weekend delivery or Bank holidays. Please contact us for weekend delivery prices.
- Small cart value - Standard delivery for cart value for orders that are under £3.00 cost £2.99
*T&C's apply
Express orders placed by midday Monday to Thursday will be delivered the next day. Express orders placed after 1pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday). Scottish Highlands and Islands - add an extra day. There will be no delivery on Bank holidays so please bear that in mind.
Please contact us for next day prices for Scottish Highlands and UK Islands.
Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times. Christmas and busy times may also delay by extra days.
DELIVERY TIMES
UK Tracked 48 delivery
- Our aim is to have your parcel to you within 2-7 days.
UK Tracked 24 delivery
- Our aim is to have your parcel to you within 1-3 days.
UK Express delivery
- Express orders placed by midday Monday to Thursday will be delivered in 1-2 working days. Express orders placed after 3pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday).
International Delivery*
This depends on the country and customs, but usually within 14 working days. Postage Prices are calculated when items are placed in the cart. Customs fees are payable by the recipient.
Orders to Rest of the world (Please see important info below regarding shipping to the EU and NI)
Shipping cost will be calculated at the checkout depending on the country and dispatched with a standard tracked delivery service. Please note that all customs charges and fees are to be paid in the country of receipt. We advise all overseas customers to check if fees have to be paid upon receipt before placing an order.
If a parcel is rejected or returned we will not reimburse refunds until the item is with us. All buyers rights are forfeited if rejected and all original shipping costs will not be refunded.
*Subject: Important Update: Changes to Shipping to the EU and Northern Ireland
We want to inform you about an important change that will affect our shipping policies beginning December 13th 2024. Due to the implementation of the General Safety and Product Regulations (GSPR), we regret to announce that we will no longer be able to ship our products to the European Union (EU) and Northern Ireland (NI).
As a small business, we fully understand and respect the rules and regulations established to ensure product safety. However, the requirements for compliance, including appointing a representative in the EU and managing extensive paperwork, present significant challenges for us. The costs associated with these obligations are beyond our current capabilities, and we are concerned about the potential for hefty fines should we inadvertently fail to comply.
Please know that this decision was not made lightly. We hope to find a solution that allows us to serve you again in the future. Thank you for your understanding during this challenging time.
RETURNS
If you discover you have a faulty item please let us know immediately.
We comply with the Consumer Contracts Regulations and this means that you have the legal right to cancel your order within 14 days of receiving your ordered goods. Please return the goods to us in the condition they were despatched in with original packaging and labels. Once notified within the 14 days you have another 14 days to return the items and we will refund or exchange the items, as required by you.
(Except earrings, personalised goods and advent calendars).
This does not affect your statutory rights. As the goods are your responsibility until they reach our store, please ensure you package your return to prevent any damage to the items or boxes. We also advise that you obtain proof of postage as we cannot be held responsible for lost parcels.
The quickest way is to ring us on 01769 579077 or email to emma@daisypark.co.uk
Please return to Daisy Park, 28 Broad Street, South Molton, Devon, EX36 3AQ stating your order number in the parcel.
Once back with us we will action the refund.
All returns are payable by yourself.
VAT
All our prices are shown in £ sterling and include 20% V.A.T. but not delivery charges (which are added at checkout stage).
VAT Registration Number: GB 186 7538 56
Company Number: 09025263
For more information regarding shipping, orders and parcels please check out our FAQS section